Refund policy

At Dharmikaa, we aim to process and dispatch orders as quickly as possible.

Order Processing

  • Orders are generally processed within 1–2 business days after successful order confirmation.

  • Orders are shipped after processing and verification.

  • During sales, festivals, or high-order periods, processing may take slightly longer.

Delivery Time

  • Standard delivery generally takes 5–7 business days after dispatch.

  • Delivery time may vary depending on the customer's location, courier service, weather, holidays, or other circumstances beyond our control.

  • Remote locations may require additional delivery time.

Shipping Charges

  • Applicable shipping charges, if any, will be displayed during checkout.

  • Any special delivery/fast-shipping charges will be clearly shown before the order is placed.

Tracking

Once your order has been shipped, tracking information may be provided through the contact details submitted during checkout.

Delays

Dharmikaa is not responsible for delays caused by:

  • Courier/logistics companies

  • Incorrect or incomplete address

  • Customer being unavailable

  • Natural disasters

  • Strikes or public disruptions

  • Government restrictions

  • Other circumstances beyond our reasonable control


2. RETURN & EXCHANGE POLICY

We carefully check products before dispatching them.

Returns

Orders placed on Dharmikaa cannot be returned simply because the customer has changed their mind, selected the wrong product, or no longer wants the product.

Damaged/Defective Products

If the product arrives damaged or defective, please contact us as soon as possible.

To request an exchange:

  • Contact us through our official Instagram page or customer-support email.

  • Provide your order number.

  • Send clear photographs/videos showing the damage or defect.

  • The request will be reviewed by our team.

Exchange Approval

Exchange requests are subject to verification and approval by Dharmikaa.

If the damage/defect is verified, Dharmikaa may provide an exchange or another appropriate resolution at its discretion.

The final decision regarding an exchange will depend on our verification of the issue.